Retail Sales Mobility

As a solution to enable retailers and retail outlets to conduct digital marketing and sales activities targeting individual customers and offer a seamless shopping experience, Samsung SDS Mobile Sales ensures operational efficiency and helps lead to increased sales. Samsung SDS Mobile Sales supports the entire retail business process using mobile capabilities including customer consultations, sales, payment and deliveries, and integrates with legacy systems such as ERP, CRM and input/ output devices including card readers and Bluetooth printers.

Samsung SDS Differentiation

Key Benefits

Key Benefits

Increase Customer Satisfaction

Empower employees with up-to-date information on products, inventory, competitor comparisons, and store promotions right at their fingertips.

Assist Customers More Quickly

Check out customers and issue refunds immediately on the floor with the use of mobile sales-enabled devices.

Personalize Customer Engagement

Capture, manage, and use customer information to deliver personalized service, support, and tailored promotions.

Support Omnichannel Delivery

Allow customers to choose how and where they want their product delivered.

Enhance Business Strategies

Utilize real-time sales and delivery data to create successful business strategies.

Major Features

  • Mobile Point of Sale
  • Mobile Point of Activation
  • Inventory Management
  • Clienteling
  • Endless Aisle

Samsung SDS Retail Sales Mobility's Industry Applications


Consumer electronics

As a solution to enable retailers and retail outlets to conduct digital marketing and sales activities targeting individual customers and offer a seamless shopping experience, Samsung SDS Mobile Sales ensures operational efficiency and helps lead to increased sales. Samsung SDS Mobile Sales supports the entire retail business process using mobile capabilities including customer consultations, sales, payment and deliveries, and integrates with legacy systems such as ERP, CRM and input/output devices including card readers and Bluetooth printers.

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Retailer

  • Know the best deals and products you can offer clients
  • Provide customized counselling to build connection and loyal customers

Sales Teams

  • Excited and satisfied that they feel they have the best deal possible
  • Stay informed with new information on the products and services they want

Car Dealership

Samsung SDS Mobile Sales ensures your Auto Sales Executives can excite customers with the best information on models, colors, and options even on models not in your showroom. Customers can even learn about financing options. Our digital displays combine with your real models to ensure that your dealership floor space is maximized to generate the highest sales per square foot possible.

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Auto Retailer

  • Know the best deals you can offer to your clients
  • Target promotional events for key customers
  • Provide the best advice for your customers

Sales Executives

  • Know which models located are where
  • Best promotions and financing
  • Latest on models, options, colors and deals
  • Sales/inventory/model/ customer counseling data-based intelligent analytics
  • Know the information they need to get the car they want
  • Feel excited with their purchase knowing it was the best deal possible

Fashion Retailers

Samsung SDS Mobile Sales helps you excite your fashion-savvy shoppers with fashion options and combinations, as well as the best prices available. Your sales team knows what stock is available and can order hot items anytime for eager customers.

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Company

  • Drive sales through wonderful experience
  • Build loyalty through personalized information service
  • Delight shoppers with shortest possible wait for must have items

Sales Teams

  • Learn the latest trends, combinations and looks
  • Feel happy with their purchase knowing they paid the best price possible.

Case Study: Electronics Retailer A

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Challenges

With more than 350 stores throughout Korea, Samsung Digital Plaza, Samsung Electronics' retail outlet, found that customer reception was mainly dependent on store clerks' capabilities due to lack of a standardized sales process in place. The lack of process also made it difficult for in-store sales associates to respond to customer needs as customer consultation history was not kept track of.

Solutions

Samsung SDS offered a mobile-based total store management solution to standardize the sales process from customer consultation, product order, payment to delivery. With store employees recording the details of consultations they had with customers on a tablet PC, Samsung SDS Mobile Sales enabled the retail outlet to provide customized services for potential customers and obtain sales data by store.

Benefits

With the standardized process automating day-to-day operations at the store and over 90% of orders and payment handled on tablet PCs, sales associates' productivity increased by 35 minutes. Store employees were also able to recommend the right products for the right customers through consultations by keeping track of customers' buying history and shopping preferences and to explain product details to customers in comparison to other products in an easy-to-understand way via their tablet PCs. This helped improve customers' satisfaction and trust levels, which increased repurchase rates by 8.4% while reducing product return rates by 0.16%


Case Study: Electronics Retailer B

Challenges

Samsung d’light, a global exhibition space that showcases the latest product line-up by Samsung Electronics, wanted to provide differentiated customer experiences, something inconceivable at conventional retail stores, and to become a new landmark in downtown Seoul where young population, potential customers, would come and go frequently by using the latest mobile technologies.

Solutions

Samsung SDS innovated customers' shopping experience considerably by enabling customer-oriented engagement and reception on multiple fronts by allowing sales associates to use the latest mobile devices like smart phones and tablet PCs for clienteling and delivering product value information to customers.

Benefits

Samsung SDS Mobile Sales maximized customer experience by letting visitors experience the latest IT devices and receive a systematic product consultation from sales associates using the same devices. The sales support feature of Mobile Sales, in particular, enabled store employees to deliver the latest information on an array of products to customers both promptly and accurately, which increased the number of store visitors getting product consultation by 17%.

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Request a demonstration

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Samsung SDS have a wide range of solutions so we realise sometimes you just need to have a demonstration of our innovative technology to you. That's why we offer, Live demonstrations to wherever you are, helping you to enhance your customer experience